PRIVACY POLICY
1. Introduction
UNIBRAZ Certification and Accreditation Authority Inc. (“UCAA,” “we,” “our,” or “us”) is committed to protecting the privacy and security of personal and organizational information collected from individuals and businesses seeking our certification and accreditation services. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you engage with our services, website, and other platforms.
By using our services, you consent to the terms of this Privacy Policy and the collection, use, and disclosure of your personal data as described herein.
2. Information We Collect
2.1 Personal Information
When individuals or organizations apply for certification, accreditation, or other related services, we may collect the following personal and business-related information:
✅ Full name, contact details (email, phone number, address)
✅ Date of birth, nationality, and government-issued identification (for identity verification)
✅ Educational qualifications, professional credentials, and work experience
✅ Financial and payment information (for transactions and billing)
✅ Digital signatures and consent forms
2.2 Organizational Information
For businesses and institutions applying for certification or accreditation, we may collect:
✅ Business name, registration details, and tax identification number
✅ Industry sector, services provided, and compliance records
✅ Quality management and governance policies
✅ Documentation required for evaluation and certification
2.3 Automatically Collected Data
When visiting our website, we may collect:
✅ IP address, device type, and browser information
✅ Cookies and tracking technologies (for analytics and service improvement)
✅ Usage data such as pages visited and time spent on our site
3. How We Use Your Information
We use collected information to:
✅ Process and evaluate certification and accreditation applications
✅ Verify qualifications, credentials, and compliance with industry standards
✅ Maintain records of certified professionals and accredited organizations
✅ Improve our services and user experience
✅ Prevent fraud, unauthorized access, or misuse of our platform
✅ Communicate updates, renewal reminders, and compliance notices
✅ Process payments and issue invoices
We do not sell, rent, or trade personal or organizational data to third parties.
4. Information Sharing and Disclosure
We may share information under the following circumstances:
✅ Regulatory Compliance – If required by law, legal processes, or government requests.
✅ Accreditation Bodies & Auditors – To validate compliance with industry standards.
✅ Third-Party Service Providers – For payment processing, background verification, or IT services.
✅ Marketing & Communication Partners – Only with your explicit consent.
We ensure that any third-party service providers adhere to strict data protection policies.
5. Data Security
We implement strict security measures, including:
✅ Encryption of sensitive data during transmission and storage.
✅ Access control measures to prevent unauthorized access.
✅ Regular security audits and monitoring to detect vulnerabilities.
Despite our efforts, no method of transmission over the internet is 100% secure. We encourage users to safeguard their login credentials and report any suspicious activities.
6. Retention of Information
We retain personal and organizational data for as long as necessary to:
✅ Fulfill certification and accreditation requirements.
✅ Comply with legal and regulatory obligations.
✅ Resolve disputes and enforce agreements.
After the retention period, data is securely deleted or anonymized.
7. Your Rights and Choices
You have the right to:
✅ Access and review your personal data.
✅ Request corrections or updates to inaccurate information.
✅ Withdraw consent for marketing communications.
✅ Request data deletion, subject to regulatory obligations.
To exercise these rights, contact our Data Protection Officer at accredit@accreditauthority.com
8. Changes to Our Privacy Policy
We may update this Privacy Policy periodically. Any significant changes will be communicated via our website or email notifications.
Non-Refund Policy
1. General Policy
At UNIBRAZ Certification and Accreditation Authority Inc., we provide high-quality certification, accreditation, and evaluation services that involve rigorous assessment and administrative processes. As a result, all payments made for certification, accreditation, evaluations, training programs, and related services are non-refundable.
By proceeding with our services, you acknowledge and agree to this Non-Refund Policy.
2. Non-Refundable Services
The following services are strictly non-refundable:
✅ Application Fees – Fees paid for certification or accreditation applications.
✅ Assessment & Evaluation Fees – Costs incurred for audits, assessments, or compliance verifications.
✅ Certification & Accreditation Fees – Payments for issued certificates, licenses, or approvals.
✅ Renewal Fees – Fees for renewing certifications or accreditations.
✅ Training & Exam Fees – Fees for training programs, workshops, or exams.
✅ Administrative & Processing Fees – Costs associated with document processing, reviews, and customer support.
3. Exceptional Cases & Refund Eligibility
Refunds may only be considered under the following exceptional circumstances:
✅ Service Not Delivered – If Unibraz fails to provide the agreed service due to internal errors.
✅ Duplicate Payment – If a customer is mistakenly charged twice for the same service.
✅ Cancellation by Unibraz – If Unibraz cancels a certification or accreditation process before completion due to internal decisions.
In such cases, refund requests must be submitted in writing to email; accredit@accreditauthority.com within 7 days of payment. Approval is subject to internal verification.
4. Cancellations and Rescheduling
Cancellations: Once a certification or accreditation process has begun, cancellations will not result in a refund.
Rescheduling: Candidates or organizations may request to reschedule assessments or audits within the permitted timeframe, subject to additional administrative fees.
5. Chargeback and Dispute Policy
Initiating a chargeback or payment dispute without prior communication with Unibraz may result in:
✅ Immediate suspension or revocation of certification/accreditation.
✅ Legal action to recover disputed amounts.
✅ Permanent disqualification from future certification services.
For any disputes, we encourage customers to contact our email to seek resolution before initiating a chargeback.
6. Policy Updates
We reserve the right to modify this Non-Refund Policy at any time. Any changes will be communicated via our official website.
Effective Date: 16/09/2016
Last Updated: 06/02/2025